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Compliments & Complaints

If you feel that you would like to make a comment or complaint about the service that we offer, then please get in contact with us.

Firstly, if something is not going right whilst you are with us, tell us straight away. We want to put it right if we can.

We welcome constructive criticism. We want to hear about it if something goes wrong and if something goes well. The practice operates a Practice Complaints Procedure as part of the NHS system for dealing with complaints.

By Letter              

Write to our Practice Manager

Mrs Alex Reid

Aldborough Surgery,

Aldborough,

Norfolk NR11 7NP 

By Email

FAO: Alex Reid, Practice Manager

 aldborough.surgery@nhs.net

Or download a complaints form:

 patient complaint form – Linked to email

You can also pick up a complaints form from the reception desk

Procedure

The Practice Manager will look at your complaint and decide how best to resolve it. This may mean one or more of the following:

  • a verbal explanation
  • a written reply
  • a meeting with the Practice Manager
  • a meeting with a Doctor

We will try to address your concerns with a full explanation and discuss any action which could follow.

It will be our aim to answer all your questions.  If you have already had a response to your complaint, the next step is to either request a further response from the Practice to address your concerns or attend a meeting to try and achieve a resolution.

If, following a second response or meeting, a resolution has not been achieved, you can approach the Ombudsman to request that they investigate the complaint.

Alternatively, if you do not wish to make your complaint directly to the Practice, you should contact NHS England directly, as follows:

Further Contacts

Customer Contact Centre NHS England

P O Box 16738

Redditch B97 9PT

Tel: 0300 311 2233 (Mon-Fri)

Email: england.contactus@nhs.net 

FAO: The Complaints Manager

The Parliamentary and Health Service Ombudsman

Tel: 0345 015 4033

www.ombudsman.org.uk

Care Quality Commission

Tel: 03000 616161 Website: www.cqc.org.uk

Advocacy Service for NHS Complaints

This is a national service that supports people who want to make a complaint about their NHS care or treatment. 

For patients in Norfolk 

Tel: 0300 456 2370   website 

 

Contact Us

Aldborough Surgery

Chapel Lane

Aldborough

Norfolk

NR11 7NP

(Postcode for Satellite Navigation – NR11 7NN)

Please click here to see Aldborough Surgery on a map: Location Map

Telephone:

Reception: 01263 768602 or 01263 768184

Dispensary: 01263 768819

 Fax: 01263 761340

 E-mail:

Reception: aldborough.surgery@nhs.net

Dispensary: aldborough.dispensary1@nhs.net 

NHS Choices: Aldborough Surgery

PLEASE NOTE:  The practice is unable to respond to email enquiries concerning medical matters.  If you have such an enquiry, please telephone the surgery.

Appointments are also unable to be made or adjusted by email, please use our online services or telephone/visit the surgery.



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